Last updated October 17, 2026
Cancelling
- Cancel from the billing page, which opens Stripe's portal. You can cancel at any time, and you don't have to tell us why, though the portal asks.
- Cancelling ends the plan right away. There is no notice period and no further charge.
- Changing to a smaller plan works the same way: the servers beyond the new plan's count are suspended, newest first.
What happens to your servers
- Servers your plan no longer covers are suspended. A suspended server is stopped and keeps its world, its settings and its history.
- Choose a plan again and the servers it covers are released: they come back as Stopped, ready to start, exactly as they were.
- We keep a suspended server for at least 30 days. If we ever delete one after that, we email the account's address first. Ask us for a copy of a world at any time and we send it.
Refunds
- Within 7 days of any payment, we refund that payment in full on request. Write to support@octocarbon.com from the account's address.
- After 7 days, payments are not refunded when you cancel; the plan simply ends.
- If the service was unavailable to you for a long stretch because of a fault on our side, write to us and we refund or credit the time you lost. We would rather hear about it than have you guess.
- If we stop providing the service, we refund any period you paid for and didn't get.
- Refunds go back to the card that paid, through Stripe, and usually show within 5 to 10 business days.
Creator credits
Credits reduce invoices and are not money: they are never paid out or refunded, and they wait on your account until a plan of yours grants servers again.
Your legal rights
Consumer law where you live may give you more than this page does, and nothing here takes that away. The terms of service have the rest.